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public:general:support [2019/11/06 10:54]
aadibajpai make it linkable heading
public:general:support [2020/02/01 10:16] (current)
willem Make up to date, re-order
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 +=== Slack ===
 +
 +Slack is a great communication tool. Most CCExtractor developers hang out in a slack team. You're welcome to request an invitation here: {slackinvite}
 +
 +=== Technical issues ===
 +
 By far the best way to get report issues is by opening a ticket at [[https://​github.com/​CCExtractor/​ccextractor/​issues|GitHub'​s issue tracker]]. By far the best way to get report issues is by opening a ticket at [[https://​github.com/​CCExtractor/​ccextractor/​issues|GitHub'​s issue tracker]].
  
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 - Make sure you are using the last CCExtractor version.\\ ​ - Make sure you are using the last CCExtractor version.\\ ​
 - If it's a new thing (for example a video file that a previous CCExtractor version processed OK and now causes a crash) mention the last version you know was correct.\\ ​ - If it's a new thing (for example a video file that a previous CCExtractor version processed OK and now causes a crash) mention the last version you know was correct.\\ ​
-- If the issue is about a specific file, make that file available for us. Don't just send us the output from CCExtractor,​ we can't do anything about a screenshot that shows a crash, we need the input that actually causes it. You can upload the file to Dropbox, Google Drive, etc, and make it public so you get a download link to add to your ticket.\\ ​+- If the issue is about a specific file, make that file available for us. Don't just send us the output from CCExtractor,​ we can't do anything about a screenshot that shows a crash, we need the input that actually causes it. Preferably you make it available for us on the [[https://​sampleplatform.ccextractor.org | Sample Platform]], but you can also upload the file to Dropbox, Google Drive, etc, and add a download link to your ticket.\\ ​
 - If you cannot make the file public for any (reasonable) reason you can send us a private invitation (both Dropbox and Google Drive allow that). In this case we will download the file and upload it to the private developer repository.\\ ​ - If you cannot make the file public for any (reasonable) reason you can send us a private invitation (both Dropbox and Google Drive allow that). In this case we will download the file and upload it to the private developer repository.\\ ​
 - Do not upload your file to any location that will require us to sign up or endure a wait list, slow downloads, etc.\\ ​ - Do not upload your file to any location that will require us to sign up or endure a wait list, slow downloads, etc.\\ ​
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 - It goes without saying, we like polite people.\\ ​ - It goes without saying, we like polite people.\\ ​
  
-**Mailing list**+=== Mailing list ===
  
-A new mailing list (the old one, hosted in sourceforge is being discontinued) is hosted here: +We do have a mailing list available on https://​groups.google.com/​forum/#​!forum/​ccextractor-dev, and all GitHub issues are posted here.
-https://​groups.google.com/​forum/#​!forum/​ccextractor-dev+
  
-It's really new but it's read by the right people ​you can use it if you prefer it to slack.+It's read by the right peopleyou can use it if you prefer it to Slack.
  
-**Email** +=== Email ===
-If you need to use email:+
  
-{{:public:​general:​carlos_email.png|}}+If you need to use email, you can reach the organisation'​s admin on the next email address:
  
-=== Slack ===+{{:​public:​general:​carlos_email.png|}}
  
  
-Slack is a great communication tool. Most CCExtractor developers hang out in a slack team. You're welcome to request an invitation here: ` {slackinvite} ` 
  
  
  • public/general/support.txt
  • Last modified: 2020/02/01 10:16
  • by willem