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public:general:support [2016/08/02 23:17]
cfsmp3 created
public:general:support [2020/02/01 10:16] (current)
willem Make up to date, re-order
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-By far the best way to get support ​is by opening a support ​ticket at [[https://​github.com/​CCExtractor/​ccextractor/​issues|GitHub'​s issue tracker]].+=== Slack === 
 + 
 +Slack is a great communication tool. Most CCExtractor developers hang out in a slack team. You're welcome to request an invitation here: {slackinvite} 
 + 
 +=== Technical issues === 
 + 
 +By far the best way to get report issues ​is by opening a ticket at [[https://​github.com/​CCExtractor/​ccextractor/​issues|GitHub'​s issue tracker]].
  
 When creating a ticket: When creating a ticket:
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 - Make sure you are using the last CCExtractor version.\\ ​ - Make sure you are using the last CCExtractor version.\\ ​
 - If it's a new thing (for example a video file that a previous CCExtractor version processed OK and now causes a crash) mention the last version you know was correct.\\ ​ - If it's a new thing (for example a video file that a previous CCExtractor version processed OK and now causes a crash) mention the last version you know was correct.\\ ​
-- If the issue is about a specific file, make that file available for us. Don't just send us the output from CCExtractor,​ we can't do anything about a screenshot that shows a crash, we need the input that actually causes it. You can upload the file to Dropbox, Google Drive, etc, and make it public so you get a download link to add to your ticket.\\  +- If the issue is about a specific file, make that file available for us. Don't just send us the output from CCExtractor,​ we can't do anything about a screenshot that shows a crash, we need the input that actually causes it. Preferably you make it available for us on the [[https://​sampleplatform.ccextractor.org | Sample Platform]], but you can also upload the file to Dropbox, Google Drive, etc, and add a download link to your ticket.\\  
-- If you cannot make the file public for any (reasonable) reason you can send us a private invitation (both Dropbox and Google Drive allow that). In this cause we will download the file and upload it to the private developer repository.\\ ​+- If you cannot make the file public for any (reasonable) reason you can send us a private invitation (both Dropbox and Google Drive allow that). In this case we will download the file and upload it to the private developer repository.\\ ​
 - Do not upload your file to any location that will require us to sign up or endure a wait list, slow downloads, etc.\\ ​ - Do not upload your file to any location that will require us to sign up or endure a wait list, slow downloads, etc.\\ ​
 - If your upload expires make sure you keep it active somehow (replace links if needed). Keep in mind that while we go over all tickets some may take a few days, and it's important we have the file available when we actually need it.\\  - If your upload expires make sure you keep it active somehow (replace links if needed). Keep in mind that while we go over all tickets some may take a few days, and it's important we have the file available when we actually need it.\\ 
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 - It goes without saying, we like polite people.\\ ​ - It goes without saying, we like polite people.\\ ​
  
-**Email**+=== Mailing list === 
 + 
 +We do have a mailing list available on https://​groups.google.com/​forum/#​!forum/​ccextractor-dev,​ and all GitHub issues are posted here. 
 + 
 +It's read by the right people; you can use it if you prefer it to Slack. 
 + 
 +=== Email === 
 + 
 +If you need to use email, you can reach the organisation'​s admin on the next email address: 
 {{:​public:​general:​carlos_email.png|}} {{:​public:​general:​carlos_email.png|}}
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  • public/general/support.1470179839.txt.gz
  • Last modified: 2016/08/02 23:17
  • by cfsmp3